ellu terms and conditions of sale
ellu bags are handmade products
As ellu bags are hand cut and handmade, dimensions are approximate and pattern placement of print fabrics may vary slightly from images shown. Every effort is made to make images look as accurate as possible. Fabric color may differ slightly due to differences in monitor settings, tilt, and other factors. Please feel free to contact us regarding any ellu product.
If needed, spot cleaning is recommended for fabric and faux suede surfaces. Smooth textiles including faux leathers and vinyls are easily wiped clean with a damp cloth. For deeper cleaning of white vinyl surfaces, rubbing a dry cloth with non-stick cooking spray works exceptionally well. Though fabrics are chosen with durability in mind, ellu can not be held responsible for damage due to ordinary wear and tear.
Ellu bags are typically made to order. Please allow 7-14 days for your order to be created and shipped. New styles are added as limited editions run out.
Ellu uses a secure credit card service, accepting Visa, MasterCard, and Discover. Illinois residents will be charged a sales tax of 8.0%.
shipping and handling
Ellu ships USPS Priority Mail to the continental US only. Shipping notification will be sent by email when order is shipped.
- Order Total Shipping Rate
- $00.00 - $74.99 $9.95
- $75.00 - $139.99 $12.95
- $140.00 or more FREE
Shipping charge quotes are before taxes (if applicable). Free shipping does not apply to wholesale orders.
As customer satisfaction is very important, all ellu products are thoroughly inspected for quality assurance prior to shipping. Sales are final on all custom designed items online, as well as from shows and home parties. Exchanges are available with made-to-order items under certain circumstances. Contact us within 3 days of receipt of the products and exchange instructions will be provided. Only unused items will be accepted and all shipping costs will be the buyers responsibility. Ellu products sold through stores are subject to their own return policy.
Occasionally, ellubags.com will publish coupon codes redeemable at checkout for discounts applicable to online purchases. Coupons cannot be redeemed at retail locations. A coupon cannot be used to pay for taxes, shipping and handling or other charges. If a coupon has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount. Only one coupon code may be used per order. Each coupon is valid for a limited time only and expires on the date specified in the offer. Coupons are not for resale and are not redeemable for cash. Coupons cannot be applied to previous purchases or orders already placed with ellubags.com.
To inquire about wholesale information please email designer Leslie Pozen.